Our Terms
1. These terms
1.1 What do these terms cover?
These are the terms and conditions on which we supply products to you.
1.2 Why you should read them.
Please read these terms carefully before you submit your order to us. These terms tell you who we are, how we will provide products to you, how you and we may change or end the contract, what to do if there is a problem and other important information. If you think that there is a mistake in these terms [or require any changes], please contact us to discuss.
2. Information about us and how to contact us
2.1 Who we are? We are Denson PK Limited of Thorp Arch Trading Estate, Unit 411, Birch Park, Wetherby LS23 7FG Company number 12130893 registered VAT number is 3309310134.
2.2 How to contact us. You can contact us by telephoning our customer service team at 0113 366 8809 or by writing to us at [email protected]
2.3 How we may contact you. If we must contact you, we will do so by telephone or by writing to you at the email address or postal address you provided to us in your order.
2.4 “Writing” includes emails. When we use the words “writing” or “written” in these terms, this includes emails.
3. Our contract with you
3.1 How we will accept your order. Our acceptance of your order will take place when we tell you that we are able to provide you with the product, which we will also confirm in writing to you with a quotation, which you can then accept online at which point a contract will come into existence between you and us.
3.2 £1,000 deposit scheme. At this point you will be required to make a deposit of £1,000, this is fully refundable for up to 14 days unless you request additions and alterations to your vehicle. Any additions and alterations you request us to make to your vehicle must be paid for in full in addition to your £1,000 deposit prior to any addition or alteration is undertaken.
3.3 If we cannot accept your order. If we are unable to accept your order, we will inform you of this. This might be because a credit reference we have obtained for you does not meet our minimum requirements, or we have identified an error in the price or description of the vehicle and/or product or because we are unable to meet a delivery deadline you have specified.
3.4 We only sell to the UK. Our website is solely for the promotion of our products in the UK. Unfortunately, we do not deliver outside the UK.
4. Our product
4.1 Products may vary slightly from their pictures. The images of the vehicles and/or products on our website are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that a device’s display of the colours or the printed pictures in our brochure accurately reflect the colour of vehicles and/or products. Your vehicle and/or product may vary slightly from those images.
4.2 Making sure your specification is accurate. If we are making the product to your specification, you are responsible for ensuring that the specification is correct.
4.3 Product description. Denson is a brand that ‘Converts’ vans into camper vans, while we may supply the vehicle also it is not classed as our ‘Product’ – the internal and external conversion of the vehicle is our ‘Product’. We also supply our finished product with an RAC mechanical Warranty for peace of mind, however, certain van features (such as aircon, parking sensors, radios, cup holders and sun visors and are not part of a Denson Conversion. We will do our upmost to ensure these are in good working order but they do not constitute as part of our contract to you.
5. Making changes
If you wish to make a change to the vehicle specification you have ordered, please contact us. We will let you know if the change is possible. If it is possible, we will let you know about any changes to the price of the product, the timing for delivery or anything else which would be necessary because of your requested change and ask you to confirm whether you wish to go ahead with the change based on a revised quotation. Any additions and alterations you request us to make to your vehicle must be paid for in full prior to any addition or alteration is undertaken.
6. Our rights to make changes
6.1 Minor changes to the product. We may change the product:
(a) to reflect changes in relevant laws and regulatory requirements and
(b) to implement minor technical adjustments and improvements
6.2 More significant changes to the product and these terms. In addition, we may make changes to the vehicle specification but if we do so we will notify you
7. Providing the vehicle
7.1 Delivery costs. The costs of delivery will be as told to you during the order process / set out in our current price list, if applicable.
7.2 When we will provide the products. During the order process we will let you know when we will provide the products to you.
7.3 We are not responsible for delays outside our control. If our delivery of the vehicle or installation of any goods or products is delayed by an event outside our control, then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event.
7.4 Collection by you. If you have asked to collect the vehicle and/or goods from our premises, you can collect the vehicle from us once the balance due has been paid and during our working hours within 7 days after we have informed you it is ready for collection.
7.5 When you become responsible for the vehicle or goods. The product will be your responsibility from the time we deliver the product to the address you gave us, or you collect it from us. We are not responsible for any damage or theft to vehicles left on our premises 24 hours after final payment for the vehicle has been made.
7.6 When you own the vehicle and/or goods. You own the products once we have received payment in full. Unless otherwise stated in writing by the ownership (title) to any goods supplied by us remain with us until such time as they are paid for in full. We lay claim to repossess any such unpaid goods as we deem necessary and at our discretion. Our rights to end the contract
7.7 We may end the contract if you break it. We may end the contract for a vehicle and/or product at any time by writing to you if:(a) you do not make any payment to us(b) you do not provide any information requested by us to enable us to perform the contract within a reasonable period or at all
8. Your rights to cancel the contract
8.1 You have the right to cancel the contract within 14 days of inception of the contract without giving any reason UNLESS you have waived your right to do so OR the goods are:
(a) Bespoke i.e., made and/or fitted specifically to a customer’s requirements, in relation to size, specification or otherwise; and/or
(b) Specifically made to the requirements of the customer’s vehicle rather than using stock parts; eg items such as kitchen cabinets, seats, pop top
8.2 In most circumstances our vehicles are modified to the customer’s specification and therefore these cancellation rights do not apply.
8.3 In all other circumstances the cancellation period will expire after 14 days from the day of the inception of the contract/quotation. To exercise the right to cancel, you MUST inform us of your decision to cancel this contract in writing or by completing the cancellation form and sending/emailing it to Denson PK Limited, Thorp Arch Trading Estate, Unit 411, Birch Park, Wetherby LS23 7FG or by email to [email protected].
8.4 If you choose to cancel the contract after 14 days of entering into the contract, you will forfeit your deposit of £1,000, plus any costs associated with any additions and alterations you request us to make to your vehicle.
9. If there is a problem with the product
9.1 How to tell us about problems. If you have any questions or complaints about the product, please contact us. You can telephone our consumer service team on 0113 366 8809 or by writing to us [email protected]
9.2 Summary of your legal rights. We are under a legal duty to supply products that are in conformity with this contract.
9.3 Your obligation to return the vehicle and/or goods. If you give us notice during the warranty period of a non-conformity to the contract and within a reasonable time of discovery of it:
(a) You must give us a reasonable opportunity to examine the vehicle and/or goods and return it to our business premises
(b) If you hire or loan your vehicle out to any third party we will not be held responsible for any damage, defaults and/or issues that may subsequently arise from a third party using the vehicle without having been instructed by a member of the Denson team how to operate all the features and functions of the vehicle.
10. Price and payment
10.1 Where to find the price for the product. The price of the product will be the price set out in our quotation in force at the date of your order unless an estimate is provided to you. We take all reasonable care to ensure that the price of vehicle and/or goods advised to you is correct.
10.2 Price changes. It is possible despite our best efforts and for reasons beyond our control that prices of goods may increase this may include but is not limited to any delay in providing us with instructions, information and/or payment.
10.3 When you must pay and how you must pay. You must pay 50% of the total Invoice amount less the £1,000 deposit at the start of your build. When the build is complete, we will request payment of the final invoice in full. Full payment must be settled by the due date and no later than the agreed collection date. We will accept payments by bank transfer only. We do not accept cash. We will only accept credit or debit card payments to a maximum limit of £1,000.
10.4 We can charge interest if you pay late. If you do not make any payment to us by the due date, we may charge interest to you on the overdue amount at the rate of 4% per annum above the base lending rate from time to time. This interest shall accrue daily from the due date until the date of actual payment of the overdue amount, whether before or after judgment. You must pay us interest together with any overdue amount.
10.5 What to do if you think an invoice is wrong. If you think an invoice is wrong, please contact us promptly to let us know and we will not charge you interest until we have resolved the issue.
10.6 We are not liable for business losses. We only supply the products for domestic and private use. If you use the products for any commercial, business or re-sale purpose we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
10.7 Part-Exchange. Quotations for part-exchange valuations are valid from the date of valuation for up to 30 days. We reserve the right to cancel a part-exchange at any time should the valuation be affected due to changing market circumstances.
11. How we may use your personal information
11.1 How we will use your personal information. We will use the personal information you provide to us:
(a) to supply the products to you.
(b) to process your payment for the products; and
(c) if you agreed to this during the order process, to inform you about similar products that we provide, but you may stop receiving these communications at any time by contacting us.
11.2 We may pass your personal information to credit reference agencies. Where we extend credit to you for the products, we may pass your personal information to credit reference agencies, and they may keep a record of any search that they do.
11.3 We will only give your personal information to third parties where the law either requires or allows us to do so.
12. Other important terms
12.1 This contract constitutes an entire agreement between the parties and supersedes and extinguishes any and previous agreements, promises, assurances, warranties and/or representations whether written or oral.
12.2 We may transfer this agreement to someone else. We may transfer our rights and obligations under these terms to another organisation. We will always tell you in writing if this happens and we will ensure that the transfer will not affect your rights under the contract.
12.3 Nobody else has any rights under this contract. This contract is between you and us. No other person shall have any rights to enforce any of its terms.
12.4 If a court finds part of this contract illegal, the rest will continue in force. Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.
12.5 Even if we delay in enforcing this contract, we can still enforce it later. If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you later. For example, if you miss a payment and we do not chase you, but we continue to provide the products, we can still require you to make the payment later.
12.6 Which laws apply to this contract and where you may bring legal proceedings?
These terms are governed by English law, and you can bring legal proceedings in respect of the vehicle and/or products in the English courts.
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